Veterinary Continuing Education in the Most Beautiful Places
Tentative Schedule | ||
Wednesday, November 16, 2022Registration Open 4-8pm (Laurel Foyer) Thursday, November 17, 2022 | ||
Registration Open 8am (Laurel Foyer)Continental Breakfast 8am (Biltmore Foyer)Exhibit Hall Open 8am (Blue Ridge)Welcome Reception 5 - 6pm | ||
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Speaker | Time | Topic |
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Kursten Pierce, DVM, DACVIM (Cardiology)Sponsored by Ceva | See Topics | 8:30 - 10:00 am : The When, What, and How of Treating Canine Mitral Valve Disease 10:30 - 11:30 am : Canine Mitral Valve Disease : Clinical Case Studies 1 - 2:30 pm : Diagnosing and Managing Acquired Heart Disease without an Echocardiogram 3 - 4:30 pm : What's that Sound? Approach to the puppy with a heart murmur What's that Sound? Approach to the kitten with a heart murmur |
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Jeff Mayo, DVM, DABVP, MANZCVSSponsored by Noxsano Animal Health | See Topics | 8:30 - 10:00 am : Diagnosis of Cruciate Ligament Disease and Treatment Options: Which Should I Choose? 10:30 - 11:30 am : What's New in Radiosurgery: How I Use Radiosurgery in Small Animal Surgical Procedures 1 - 2:30 pm : Surgical Infection Control: from Sterilization to Postoperative Wound Management 3 - 4:30 pm : Tibial Tuberosity Advancement: RAPID: A Simple and Viable Method of Cruciate Repair |
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Travis York, 3 and One Veterinary Advisors | 8:30 am - 10:00 am 10:30 am - 11:30 am | At the Intersection of your veterinary medicine and personal finance…is Financial Security In veterinary medicine we have long been faced with the challenge of honoring our obligation to the client, the patient and now in many cases our ownership groups while trying to build financial security. This sessions will provide you pointers to achieve this goal whether you are a hospital owner or associate. Starting a Hospital…It's just like putting together Legos Do you have the ambition and desire to be a practice owner, then the goal is within reach. In many instances the first step of getting the idea on paper and taking action is the toughest task. This session will outline a step-by-step process to help you put an action plan together to start your hospital. Don't Miss an off Ramp….Use a Map In the last year hospital values have risen to the highest point in their history and just as quickly as they went up they have come back down. In building a strategic plan "Your Map" you will ensure you don't miss your off ramp and are able to steer your hospital on a course that meets your needs. In this session we will discuss the importance of building a road map to follow on your ownership journey. |
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Welcome Reception at 5 - 6 pm - with Complimentary food and drinksSponsored By Zomedica | ||
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| Friday, November 18, 2022Registration Open 8am (Laurel Foyer)Exhibit Hall Open 8am-4pm (Blue Ridge) | ||
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Speaker | Time | Topics |
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Peter Weinstein, DVM, MBA | See Topics | 1. Making Your Practice Operations Cook Book a Recipe for Success Do you feel as if everyday you are returning to square one when it comes to training? Are you re-inventing the wheel from 800 AM to 600 PM? Is there no consistency in what your team is doing between people; each day, let alone each hour? You need an Operations Manual or Cook Book full of processes or recipes that everybody can refer to and be taught by to provide a consistent experience for every stakeholder in your practice. 2. Mapping the Client Experience /Patient Experience The experiences of your patients, clients, and staff all have defined steps that can be identified and mapped out. These steps and maps when documented an saved will increase efficiencies, consistency and profitability. Learn how to map the various experience and create a predictable outcome for your patients, clients and staff 3. Why you MUST have an Exam Room Advocate The most successful businesses have learned to delegate responsibilities. Veterinary medicine is not as effective in this realm. The Exam Room Advocate is a hybrid between a receptionist and technician whose primary purpose is to manage work flow in the practice. They are the case manager now seen in human healthcare. The transciprtion nurse that helps medical record keeping. And the Schmoozer that helps the client feel more comfortable 4. Patient Lifetime Value--Keeping Clients for LIFE!! Most practices worry so much about capturing new clients that they forget to try to bond their existing clients as "Raving Fans". What are some of the things that you can do to take your level of client service from "Target" to Nieman Marcus. Learn some very simple communication tricks to help bond your clients to your practice for life. The money you spend on external marketing is much more valuable when spent to retain a client rather than obtain a client. When it comes to Key Indicators, most veterinarians compare their average transaction. However, this is really a measure of short term success. The real measure of your practices long term success is Patient or Client Lifetime Value. How much does each patient and/or Client contribute to the practice or their lifetime. Not only does this take into account the ACT but also a practice's ability to retain clients/patients. Start using PLV as your measure of long term practice success 5. Creating an Education Marketing System that Retains Clients For years, marketing was all about interruption and repetition with the hope of action. To be effective in the 21st century while using all of the new resources, social media, websites, etc., you have to engage and educate the client about the needed care for their pet and how you can exceed that need. Clients want to be involved with their pet's care and it is our job as healthcare experts to educate them to the point that they understand what needs to be done and come in and ask for it. Learning Objectives: how to create educational marketing pieces and how to use all possible resources to gradually and consistently educate your clients about new, current and future medical needs for |
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Mark Epstein, DVM, DABVP | See Topics | 8:30 - 10:00 am : Opioids & NSAIDS: Updates You Need in 2023 10:30 - 11:30 am : Have the Nerve: Concept, Clinic and Updates of Local Anesthesia 1 - 2:30 pm : Those "Other" Pain Drugs: Fact & Fiction 3 - 4:30 pm : Pulling it Together: Protocols for Low- and High-Surgical Dose Procedures. |
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| | 1-2:30pm 2:45-4:30pm | |
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Speaker | Time | Topics |
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Peter Weinstein, DVM, MBA | See Topics | 6. Have You Called Your Practice Recently The telephone is the lifeline to your practice. On one end is a client or potential client seeking to have a problem solved. On the other end is veterinary hospital employee. And it is this variable that is of concern. Have you called your practice and listened to how calls are being handled? How professional is your practice being portrayed? Is your client service staff a barrier to your success? Scripts, communication training, and staff accountability are just a part of what is needed for a great client experience 7. What Numbers Do I Really Need to Look At? Or How Do My Vital Signs Loook? Your practice management software and accounting software or accountant regurgitate information in such great volumes that it is intimidating. The number of reports you can request is daunting. However, as glutted as you are with information your practice is starved of the appropriate knowledge to make decisions. There are really just a handful of numbers that you need to look at each day, each week, each month, each quarter, each year, that can help you navigate through the morass of running your practice. The reason most doctors won't look at their reports is because there is too much too look at. What if we could simplify it to the bare bones numbers that tell you how your practice's vital sign's look? 8. Taking the Pain out of the Money Talk Talking clients about money is one of the most uncomfortable conversations that we have in practice. Sometimes the difference between life and death is determined by the effectiveness and ease of this conversation. Perfecting this discussion is needed to decrease the fear, anxiety and pain that results from presenting the invoice and discussing the payment options Learning Objectives: creating a financial policy; scripting the money talk; simplifying the money talk; and getting comfortable with talking money 9. Secrets from the Consolidators That Can Help Your Practice It is no secret that the veterinary consolidators are having an impact on the business of veterinary medicine. Do they have any secrets that you can implement in practice? As an independent practice, you have strengths and weaknesses that are different from the multi-practice ownership models. These strengths include flexibility, autonomy, and cohesiveness. On the other hand, the sheer number of practices gives the consolidators economies that have significant cost savings. From a human resource and marketing standpoint, what do you need to do to stay strong in the face of competition. What numbers do you need to be monitoring that the consolidators are looking at ? It is the small things that can make a huge difference. Do you know what they are? 10. Rebound, Rebuild, Reimagine The recent past has provided us with many lessons from which we can take home thoughts and ideas and ultimately take action. From this information, we can choose to rebound (to the way things were), to rebuild (to fix what might have been damaged) or to re-imagine (to create a practice more in line with the future). The decisions that you make will ultimately determine your practice's destiny. It is time to re-imagine to meet the needs of the environment in which we conduct our businesses |
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Kursten Pierce, DVM, DACVIM (Cardiology) and Brooke Bridges, RVT NCSU (Cardiology Technician)Sponsored by Ceva | See Topics | 8:30 - 10:00 am : Who's and Why's of Dilated Cardiomyopathy (DCM), Presented by Brooke Bridges, RVT NCSU Cardiology Technician 10:30 - 11:30 am : Turn the Beat Around: Diagnosis and Treatment of Common Arrhythmias in Dogs & Cats, Presented by Kursten Pierce, DVM, DACVIM (Cardiology) 1 - 2:30 pm : Who's and Why's of Hypertrophic Cardiomyopathy (HCM), Presented by Brooke Bridges, RVT NCSU Cardiology Technician 3 - 4:30 pm : Tips for Sedation and Anesthesia of the Cardiac Patient, Presented by Kursten Pierce, DVM, DACVIM (Cardiology) & Brooke Bridges, RVT NCSU Cardiology Technician |
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Susan Baiz, DVM, University of Tennessee, Knoxville | Otitis (externa, media/interna and differences in dogs and cats) - Part I Otitis (externa, media/interna and differences in dogs and cats) - Part II Otitis (externa, media/interna and differences in dogs and cats) - Topical Therapy | |
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Joseph Jordan, PhD, CEONC Physicians Health ProgramNC Veterinary Health Program | 8:30am - 11am | Drug intervention in the workplace Recognizing substance use disorders in the workplace. |
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Salina Locke, DVM | 1:00 pm - 2:30 pm 3:00 pm - 4:30 pm | 1. The Top 10 Exotic Companion Mammal Diseases You Should Know 2. Pet Birds What You Need to Know 3. Respiratory Infections of Exotic Companion Mammals |
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Speaker | Time | Topic |
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Salina Locke, DVM | 8:30 am - 11:30 am | 1. Hedgehog Medicine and Common Diseases 2. Sugar Glider Medicine and Common Diseases 3. Management of Common Guinea Pig diseases |
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Lunch Session on Friday, November 18th at 11:30 AM - 12:30 pm Presented by Jeanette Pfaff, Senior Service, Support, and Education, "It's about time - Time can influence laboratory sample conditions, diagnostic test results, patient wellness, and client satisfaction. MicroVet Diagnostic's innovations in Point-of-Care diagnostics will reduce the time from sample collection to diagnostic results, thereby improving and solidifying the need for in-house clinical diagnostics." Sponsored by MicroVet Diagnostics 
Please Note The Following:
*Times and Presenters Subject to Change
* Please turn off or silence cell phones in sessions 
On-Site Registration is Now Available!
You can register Online now or On-Site, Walkins are Welcome, or
click here to download the Registration Form, fill it out and mail it with payment!
Register before October 29th, 2022 to take advantage of the Early Registration Discount!
Veterinarians $450.00 (before 10/29/2022) | Technician, Receptionists, Support Staff $250.00 (before 10/29/2022) | ||
One (1) Day Registraion is now available for $225.00! | |||
Speaker Bios...
Joseph Jordan, PhD, CEO, NC Physicians Health Program, NC Veterinary Health Program
Dr. Joseph Jordan, Chief Executive Officer of the North Carolina Physicians Health Program, has 25+ years experience in working with persons experiencing substance abuse and co-occurring disorders.
He has worked in long-term residential programs and coordinated both adolescent inpatient dual diagnosis and adult and adolescent intensive outpatient treatment programs.
Prior to joining NCPHP, Dr. Jordan served as Ethics Officer and Director of Special Projects for a national credentialing board. Dr Jordan has previously served on state and national committees and boards devoted to the study, development, and refinement of substance abuse counseling practice.
Salina Locke, DVM
Salina Locke is a 2011 graduate of the University of Georgia College of Veterinary Medicine.
She owns an exotics exclusive specialty practice in Raleigh, North Carolina.
Dr Locke has been published in peer reviewed veterinary journals regarding exotic animal medicine and lectures across the United States.
She is chair of the education committee for the Association of Avian Veterinarians.
On-Site Registration is Now Available!
You can register Online now or On-Site, Walkins are Welcome, or
click here to download the Registration Form, fill it out and mail it with payment!
Register before October 29th, 2022 to take advantage of the Early Registration Discount!
Veterinarians $450.00 (before 10/29/2022) | Technician, Receptionists, Support Staff $250.00 (before 10/29/2022) | ||
One (1) Day Registraion is now available for $225.00! | |||
Conference Hotel Information
Crowne Plaza Resort Asheville
Nestled among the Blue Ridge Mountains, Asheville, NC is more than just a peaceful mountain retreat...
"With a privileged location just a mile from downtown Asheville, our hotel makes a convenient home base for exploring the area. From whitewater rafting to museums, plenty of excitement awaits our hotel's guests. In Asheville, NC, the spectacular Biltmore Estate is a must-see, while a Gray Line trolley tour offers an interesting look at the city's history. We are just minutes from the excellent dining and shopping at Grove Arcade. Elegant facilities and an ideal location make us "The Place to Meet" in Asheville. ..."
For Hotel Reservations:
Room rates start at $167 + tax (standard room) and rate guaranteed until October 16th, 2022.
Call our toll-free number 1-844-330-0296 (24/7) and mention the group name Ralph Lee's Great Smokies Veterinary in order to receive the special group rate.
For In-House reservations attendees can call our local number during normal business hours 828-285-2603 and mention the group name, Ralph Lee's Great Smokies Veterinary
Use the weblink https://ashevillecp.com/ then enter dates of stay and Group Code: RAL
Book online using the weblink created for this conference Ralph Lee's Great Smokies Veterinary
On-Site Registration is Now Available!
You can register Online now or On-Site, Walkins are Welcome, or
click here to download the Registration Form, fill it out and mail it with payment!
Register before October 29th, 2022 to take advantage of the Early Registration Discount!
Veterinarians $450.00 (before 10/29/2022) | Technician, Receptionists, Support Staff $250.00 (before 10/29/2022) | ||
One (1) Day Registraion is now available for $225.00! | |||
Area Information
The Biltmore Estate (Photo Courtesy of ExploreAsheville.com )
Asheville, North Carolina
"Asheville is that type of unique, special place that lingers sweetly in your mind and memories for years to come. The city's rich architectural legacy with its mix of Art Deco, Beaux Arts and Neoclassical styles is the perfect retro-urban backdrop to the edgy energy that emanates from the locally owned-shops and art galleries, distinctive restaurants and exciting entertainment venues. Known as an art colony, a healing resort and a home to notable luminaries, statesmen and bohemians, Asheville is one of the most welcoming, vibrant cities in America."
Discover Asheville, N.C. at https://www.ExploreAsheville.com . And remember who you really are. Because there's more to life than the climb. There's the view that takes your breath away, the refreshing mountain air and the fresh flavors of the Blue Ridge. (Video Courtesy of ExploreAsheville.com )
Fall Foliage near Asheville, North Carolina (Photo Courtesy of Cynthia L. Drury)
The Groove Arcade in Asheville (Photo Courtesy of ExploreAsheville.com )
Fall Foliage near Asheville, North Carolina (Photo Courtesy of Cynthia L. Drury)
On-Site Registration is Now Available!
You can register Online now or On-Site, Walkins are Welcome, or
click here to download the Registration Form, fill it out and mail it with payment!
Register before October 29th, 2022 to take advantage of the Early Registration Discount!
Veterinarians $450.00 (before 10/29/2022) | Technician, Receptionists, Support Staff $250.00 (before 10/29/2022) | ||
One (1) Day Registraion is now available for $225.00! | |||
Source: https://vet-meetings.com/Asheville/index.htm
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